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Top 10 Customer Support Outsourcing Companies in 2023 |
Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support
outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t
local talent good enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer support
and why it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first day, as
they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy
by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service team managed by
industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their
operations. Given their many responsibilities, many startup founders accept that
they can’t do everything themselves. Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies
benefit from a bigger source of talent from all over the world.
At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already
take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture,
they’ll need to partner with the best service companies that
know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service,
many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address
customers’ issues in a satisfactory way, they’re more
than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only
possible through outsourcing. Rather, the chances of improving customer satisfaction come with a
continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service
to the top 10 most prominent ones in 2022. We’ll also provide a
brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial
goal of providing support to startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise
and small business customer service outsourcing solutions.
Providing back office, technical, and customer support,
Helpware specializes in assisting companies in various support
areas. This includes Omnichannel Customer Support, Technical
& IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data Labeling, Digital Marketing Solutions,
and Cyber Security. The company provides only dedicated agents, in-house training, and equipment
to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the
US and European markets with numerous awards and
positive reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses sharing
the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s
growth.
Offers turn-key solutions, so you don’t have to look
for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer
support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and
was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services,
with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services: outsourcing, customer experience,
service to sales, digital transformation, and brand
extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including
HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies
that wanted to change the customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer support outsourcing company, providing bespoke
customer experience solutions to clients around the world.
In addition, its contact center operation locations include
the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and
time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the
fact that it supports diversity and inclusivity among staff while
focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates,
instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry,
Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
It also offers back-office services such as finance and accounting, collections, and technical
support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more
than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good
customer service companies. You won’t find it difficult to get
support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some of today’s major global
brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software
development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout
North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee
experience (EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to
enhance communication coverage for clients. Also, VXI provides additional analytics and insights
generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer
and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s
capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX managed to
recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing
solutions within the client’s time zone. In addition, InfluX creates specialized customer experiences that reflect the
client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a
better customer experience.
Having employees in every time zone solves the common offshore problem
of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer
flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing
companies that specialize in multi-continent support services.
The company employs native English contact center agents with
experience in multiple industries. Skycom also offers a full range
of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more
sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and lead the
customer into a more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,400
workers stationed across four countries. It handles customer
service duties over the phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective
solutions in the industry.
Sales psychology is also an incredible asset to
have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all
over the world. This is one of the Canadian top IT outsourcing
companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual
charitable initiative called “Telus Days of Giving.” In particular,
the company taps 225,000 volunteers from its
offices to complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada, and the
United Kingdom. Unlike a traditional BPO, Arise utilizes a
network of service partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted
data privacy regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents
of the U.S., UK, and Canada. This means stable employment for the company and an easier method of hiring or
replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your
customer support outsourcing needs? Perform the necessary research before settling
on your choice. For instance, some customer service outsource companies on our list might
command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX? Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent, but also the best equipment and training
to prepare them.
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Важно отметить, что анонимность даркнета имеет как положительные, так и отрицательные аспекты. С одной стороны, она может быть полезной для диссидентов и журналистов, которые могут использовать даркнет для обеспечения конфиденциальности и передачи информации о нарушениях прав человека. С другой стороны, она позволяет преступникам и хакерам уклоняться от ответственности и оставаться в полной тени.
Вопрос безопасности в даркнете также играет важную роль. В силу своей анонимности, даркнет привлекает хакеров, которые настраивают ловушки и проводят атаки на пользователей. Компьютерные вирусы, мошенничество и кража личных данных – это только некоторые из проблем, с которыми пользователи могут столкнуться при использовании даркнета.
В заключение, даркнет – это сложное и многогранный инструмент, который находится в постоянном конфликте между светлыми и темными сторонами. В то время как даркнет может обеспечивать конфиденциальность и свободу информационного обмена, он также служит местом для незаконных действий и усилий преступников. Поэтому, как и в любой сфере, важно остерегаться и быть осведомленным о возможных рисках.
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Con una existencia de aproximadamente 20 anos, el sitio web oficial del casino William Hill Casino hoy es una plataforma de juegos grande y popular. Contiene no solo tragamonedas de video, sino tambien muchos otros entretenimientos de juego. Los lugares separados estan ocupados por un sitio de apuestas y una sala de poquer, para los cuales el operador incluso ofrece bonos especiales. Twin Casino : Oferta generosa para nuevos clientes HippoZino : Proveedor de software unico ThorCasino : Bono de bienvenida sin deposito Tarjetas De Juegos De Casino : Bonificacion aleatoria de Turbo Reel RedStar Casino : Amplia variedad de mesas con crupier en vivo The Grand Ivy Casino : Secciones de la guia de ofertas Lapalingo : Amplia gama de opciones de deposito 888 Casino : Un monton de juegos atractivos Fruits4Real : Club O escalonado para jugadores leales MondCasino : Valiosa oferta de bono de bienvenida 1. Twin Casino – Oferta generosa para nuevos clientesEl casino en linea Bettson pertenece a una marca conocida con una larga historia en el campo de los juegos de azar. El sitio ofrece servicios de juego en tres direcciones a la vez: apuestas deportivas, sala de poquer y casino en linea. Una buena reputacion, una amplia gama de juegos de entretenimiento y una solida atencion al cliente atraen a jugadores de todo el mundo. Sin embargo, el casino se enfoca en jugadores de Europa occidental y del norte, como lo indica un conjunto de configuraciones de idioma de la interfaz y una lista de monedas disponibles para mantener una cuenta. 2. HippoZino – Proveedor de software unicoEl sitio web oficial HippoZino Casino funciona desde marzo de 2018 y ofrece a los usuarios juegos de azar populares y apuestas deportivas. El casino opera sobre la base de una licencia maltesa, tiene una interfaz en ingles y soporte tecnico de alta calidad en ingles. 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Los clientes pueden jugar en Tarjetas De Juegos De Casino Casino en el sitio web oficial en modo de demostracion sin crear una cuenta o reponer el saldo y girar los carretes para ganar dinero. 5. RedStar Casino – Amplia variedad de mesas con crupier en vivoEl sitio web oficial del casino RedStar Casino funciona desde 2016 y desde los primeros dias atrae a los fanaticos del entretenimiento con juegos de azar con una buena seleccion de juegos y un generoso programa de bonificacion. El sitio tiene una interfaz en ingles y un servicio de soporte tecnico competente en ingles, pero las reglas establecen claramente que el casino no acepta jugadores de Canada y los paises de la CEI. 6. The Grand Ivy Casino – Secciones de la guia de ofertasThe Grand Ivy Casino es un casino joven con licencia en Curazao, que se posiciona como el mejor casino con juegos para bitcoins y dinero fiduciario. 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En 2021, aparecio un nuevo proyecto en el mercado del poquer: JackPoker. Fue creado no solo para los fanaticos del popular juego de cartas. El sitio tambien tiene una seccion con maquinas tragamonedas y otros juegos de entretenimiento de varios proveedores. En solo un ano, el proyecto paso de ser un pequeno patio de juegos con un par de cientos de dispositivos a un casino en linea completo de Jack Poker. Spinfinity Casino : Bonificacion aleatoria de Turbo Reel MondCasino : Valiosa oferta de bono de bienvenida RedStar Casino : Amplia variedad de mesas con crupier en vivo Twin Casino : Oferta generosa para nuevos clientes Fruits4Real : Club O escalonado para jugadores leales 888 Casino : Un monton de juegos atractivos Los Mejores Sitios De Apuestas : Proveedor de software unico The Grand Ivy Casino : Secciones de la guia de ofertas ThorCasino : Bono de bienvenida sin deposito Lapalingo : Amplia gama de opciones de deposito 1. Spinfinity Casino – Bonificacion aleatoria de Turbo ReelEl sitio web oficial del casino Spinfinity Casino funciona desde 2016, pero no ha ganado popularidad en la comunidad de jugadores que prefieren jugar en lugares de confianza. La falta de una licencia, una pequena coleccion de juegos y muchas otras deficiencias repelen incluso a los principiantes. 2. MondCasino – Valiosa oferta de bono de bienvenidaEn 2020, un conocido operador lanzo un casino en linea bastante prometedor MondCasino. Inicialmente, se creo con la expectativa de los usuarios de Australia, por lo que no hay una interfaz en ingles en el sitio. Las paginas se han traducido solo al ingles, pero esto no causa un inconveniente significativo para los jugadores experimentados de Canada y los paises de la CEI. Es mucho mas importante que el operador opere bajo licencia, ofrezca una buena coleccion de software, bonos generosos y otros beneficios. 3. RedStar Casino – Amplia variedad de mesas con crupier en vivoEl casino promete a los jugadores una amplia variedad de juegos de entretenimiento, pagos justos y muchos otros beneficios, pero en realidad no todo es tan sencillo. De hecho, este es uno de los muchos sitios que operan sin licencia y no pueden brindar un servicio de calidad. Es demasiado arriesgado jugar maquinas tragamonedas en el casino Vulcan Winner por dinero, ya que el software no original tiene un rendimiento impredecible y casi no deja ninguna posibilidad de ganar para los usuarios. 4. Twin Casino – Oferta generosa para nuevos clientesEl sitio web oficial Twin Casino Casino es un nuevo campo de juegos lanzado en 2023. Fue trabajado por especialistas que estan desarrollando gradualmente los casinos en linea, agregando nuevos bonos, aumentando la cantidad de juegos de entretenimiento y ofreciendo torneos interesantes. El proyecto esta dirigido a jugadores de diferentes paises. Asi lo indica su interfaz multilingue y soporte para muchas monedas. Los jugadores han comenzado a registrarse activamente en este casino, ya que opera bajo una licencia oficial y ofrece un buen nivel de servicio. 5. Fruits4Real – Club O escalonado para jugadores lealesEl sitio oficial de Vivaro Casino es un portal con juegos de azar tradicionales, apuestas deportivas y una sala de poquer separada. El casino es famoso por un gran conjunto de titulos en el lobby de juegos y una actitud honesta hacia los clientes. La interfaz del sitio se presenta solo en ingles y armenio, y esta pequena falla podria haber pasado desapercibida si no fuera por la falta de una licencia para actividades de juego. 6. 888 Casino – Un monton de juegos atractivosEl casino en linea Betwinner, creado en la plataforma de la casa de apuestas, se esta desarrollando rapidamente y atrayendo la atencion de jugadores de todo el mundo. El operador ofrece una gran coleccion de juegos de apuestas, muestra una actitud leal hacia los clientes y sigue claramente las reglas establecidas en el sitio. Todo esto permitio que el casino ganara una reputacion positiva entre los jugadores en poco tiempo. 7. Los Mejores Sitios De Apuestas – Proveedor de software unicoJugar al casino en linea es un proyecto con mala reputacion del que muchos jugadores se quejan. A pesar de que la marca pertenece a un operador conocido, el sitio no tiene licencia. Por esta razon, los jugadores experimentados pasan por alto este casino, y los recien llegados despues del registro enfrentan problemas cuando intentan retirar ganancias. 8. The Grand Ivy Casino – Secciones de la guia de ofertasEl sitio oficial The Grand Ivy Casino Casino es un proyecto estadounidense propiedad de un operador de juegos de azar no tan popular. Se diferencia de la mayoria de los sitios competitivos en que es imposible ganar dinero real y luego retirarlo. 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Top 10 Customer Support Outsourcing Companies in 2023 |
Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support
outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t
local talent good enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer support
and why it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first day, as
they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy
by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service team managed by
industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their
operations. Given their many responsibilities, many startup founders accept that
they can’t do everything themselves. Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies
benefit from a bigger source of talent from all over the world.
At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already
take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture,
they’ll need to partner with the best service companies that
know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service,
many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address
customers’ issues in a satisfactory way, they’re more
than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only
possible through outsourcing. Rather, the chances of improving customer satisfaction come with a
continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service
to the top 10 most prominent ones in 2022. We’ll also provide a
brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial
goal of providing support to startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise
and small business customer service outsourcing solutions.
Providing back office, technical, and customer support,
Helpware specializes in assisting companies in various support
areas. This includes Omnichannel Customer Support, Technical
& IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data Labeling, Digital Marketing Solutions,
and Cyber Security. The company provides only dedicated agents, in-house training, and equipment
to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the
US and European markets with numerous awards and
positive reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses sharing
the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s
growth.
Offers turn-key solutions, so you don’t have to look
for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer
support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and
was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services,
with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services: outsourcing, customer experience,
service to sales, digital transformation, and brand
extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including
HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies
that wanted to change the customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer support outsourcing company, providing bespoke
customer experience solutions to clients around the world.
In addition, its contact center operation locations include
the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and
time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the
fact that it supports diversity and inclusivity among staff while
focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates,
instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry,
Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
It also offers back-office services such as finance and accounting, collections, and technical
support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more
than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good
customer service companies. You won’t find it difficult to get
support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some of today’s major global
brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software
development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout
North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee
experience (EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to
enhance communication coverage for clients. Also, VXI provides additional analytics and insights
generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer
and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s
capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX managed to
recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing
solutions within the client’s time zone. In addition, InfluX creates specialized customer experiences that reflect the
client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a
better customer experience.
Having employees in every time zone solves the common offshore problem
of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer
flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing
companies that specialize in multi-continent support services.
The company employs native English contact center agents with
experience in multiple industries. Skycom also offers a full range
of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more
sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and lead the
customer into a more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,400
workers stationed across four countries. It handles customer
service duties over the phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective
solutions in the industry.
Sales psychology is also an incredible asset to
have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all
over the world. This is one of the Canadian top IT outsourcing
companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual
charitable initiative called “Telus Days of Giving.” In particular,
the company taps 225,000 volunteers from its
offices to complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada, and the
United Kingdom. Unlike a traditional BPO, Arise utilizes a
network of service partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted
data privacy regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents
of the U.S., UK, and Canada. This means stable employment for the company and an easier method of hiring or
replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your
customer support outsourcing needs? Perform the necessary research before settling
on your choice. For instance, some customer service outsource companies on our list might
command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX? Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent, but also the best equipment and training
to prepare them.
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